Domain Setup

Set up custom domains or Fivemanage subdomains to host your whitelist forms with a professional, branded URL.

Accessing Domain Configuration

1. Navigate to app.fivemanage.com
2. Select the form you want to configure
3. Go to the Settings tab
4. Scroll to Domain Configuration section

Domain Options

You have two options for hosting your forms:

Option 1: Custom Domain

Use your own domain or subdomain (e.g., apply.yourserver.com or yourserver.com)

Option 2: Fivemanage Subdomain

Use a free subdomain under *.fivemanage.com (e.g., yourserver.fivemanage.com)

Setting Up a Custom Domain

Step 1: Enter Your Domain

1. In the Custom Domain field, enter your desired domain
   • Can be a root domain: example.com
   • Or a subdomain: apply.example.com
2. Click Setup Domain

Step 2: Configure DNS

Add a CNAME record in your domain registrar:

1. Log in to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.)
2. Navigate to DNS settings
3. Add a new CNAME record:

Popular Registrar Guides

Cloudflare

1. Go to DNS settings
2. Click Add Record
3. Select Type: CNAME
4. Enter Name: your subdomain
5. Enter Target: fivemanage-platform.com
6. Proxy Status: DNS only (orange cloud OFF)
7. Click Save

Disable Cloudflare proxy (orange cloud) for the CNAME record. Keep it as "DNS only" (grey cloud).

Namecheap

1. Go to Domain List → Manage
2. Select Advanced DNS
3. Click Add New Record
4. Choose Type: CNAME Record
5. Enter Host: your subdomain
6. Enter Value: fivemanage-platform.com
7. TTL: Automatic
8. Click Save

GoDaddy

1. Go to DNS Management
2. Click Add under Records
3. Select Type: CNAME
4. Enter Host: your subdomain
5. Enter Points to: fivemanage-platform.com
6. TTL: 1 hour
7. Click Save

Step 3: Verify Domain

1. Return to the Fivemanage dashboard
2. Click Verify Domain button
3. Wait for verification (usually 1-5 minutes)

Troubleshooting Custom Domain

If verification fails:

1. Check DNS Records

   nslookup yourdomain.com
   # or
   dig yourdomain.com

2. Verify CNAME is correct

   • Must point to fivemanage-platform.com
   • No trailing dots or spaces

3. Wait for propagation

   • DNS changes can take time
   • Try again in 10-15 minutes

4. Check for conflicts

   • Remove any A or AAAA records for the same subdomain
   • Ensure no other CNAME exists for that subdomain

Setting Up a Fivemanage Subdomain

Step 1: Choose Your Subdomain

1. In the Fivemanage Subdomain field
2. Enter your desired subdomain (e.g., yourserver)
3. This will create yourserver.fivemanage.com

Step 2: Activate Subdomain

1. If available, click Setup Domain
2. Click Verify Domain
3. Your subdomain is immediately active